You’re at work and when you punch in for the day you realise you’re late. Your supervisor finds out and is upset that you’re late again. You try to explain to him, saying that you’re really making an effort to be on time. But, today your car just didn’t start.

It is very important to exhibit high levels of optimism in your everyday work life. It spurs everyone on to greater achievement and productivity.

It’s highly important for your image, as well as that of the business or brand you represent, to promptly acknowledge and apologise for errors, delays or whatever may have gone wrong.

Have you ever handed over a completed project to your boss and the only response you get is ‘thanks’ or ‘the great Indian nod’? ‘Do the needful’ is just as confusing, distressing and redundant as the above scenario.

I read an article recently in The Times of India on why the comma is a dying punctuation. Columbia University Professor, John McWhorter suggests that the comma is ‘way past its expiry date’.

You have most likely heard of black holes. Yes, it’s that region in space from where everything, including light, cannot escape. But have you heard of email black holes?